Terms of service
Terms of Service
Last Updated: August 21, 2026
Welcome to Sililiy. These Terms of Service ("Terms") govern your access to and use of www.sililiy.shop, including all related content, features, products, services, checkout functions, customer support, and other services provided through our website (collectively, the "Services").
Throughout these Terms, the terms "we", "us", and "our" refer to Sililiy. Our store is hosted and powered by Shopify, which provides the ecommerce platform that allows us to offer our products and Services to you.
By visiting our website, placing an order, creating an account, or otherwise using our Services, you agree to be bound by these Terms and any policies referenced herein.
If you do not agree with these Terms, please do not use our Services.
1. Eligibility and Use of the Services
By using our Services, you represent that you are legally permitted to enter into transactions in your jurisdiction, or that you have the consent of a parent or legal guardian where required by applicable law.
You agree to use our Services only for lawful purposes and in accordance with these Terms.
You must not use our website, products, or Services in any way that violates applicable laws, infringes the rights of others, interferes with the operation of our website, or creates security, fraud, or abuse risks.
2. Account Information
Some features may allow or require you to create or use a customer account.
You are responsible for providing accurate, complete, and current information and for maintaining the confidentiality of your account credentials.
You are responsible for activities conducted through your account unless prohibited by law.
If you believe your account has been accessed without authorization, please contact us promptly.
3. Product Information
We make reasonable efforts to display product descriptions, specifications, colors, photographs, dimensions, availability, and other product information as accurately as possible.
However, actual product colors and appearance may vary slightly depending on lighting, photography, screen settings, manufacturing variations, or other factors.
We may update product descriptions, availability, pricing, or other information at any time without prior notice where permitted by law.
4. Prices and Currency
Product prices are displayed in the currency shown on the website or checkout page.
Prices may change from time to time. The price applicable to your purchase is generally the price displayed at checkout when the order is submitted.
Currency conversion, foreign transaction fees, card issuer fees, or other charges imposed by banks or payment providers may apply depending on your payment method and location.
5. Promotions and Discounts
Promotional offers, discount codes, automatic discounts, free shipping offers, or other promotions may be subject to specific eligibility requirements, minimum purchase quantities, order values, dates, exclusions, or other conditions.
Unless otherwise stated, promotions may not be combined with other offers.
We reserve the right to modify, suspend, or end promotional offers where permitted by law.
6. Orders
Submitting an order does not necessarily mean that the order has been accepted.
We may review orders for payment confirmation, inventory availability, address accuracy, fraud prevention, security, or other operational reasons.
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing errors, payment problems, product unavailability, or violations of these Terms.
If we cancel an order after payment has been successfully collected, any applicable refund will be processed in accordance with our refund procedures.
7. Order Processing
Orders are normally processed within 1–3 business days after successful payment confirmation.
Processing times may be affected by weekends, public holidays, promotional periods, inventory checks, or unusually high order volumes.
8. Shipping and Delivery
Estimated delivery normally takes approximately 13–19 days after shipment.
Delivery times are estimates and may be affected by customs clearance, destination, local carrier operations, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.
We currently offer free worldwide shipping on qualifying orders of $49 or more. Any shipping charges applicable to orders below the threshold will be displayed at checkout.
For complete shipping information, please refer to our Shipping & Delivery Policy.
9. Shipping Address and Customer Information
You are responsible for providing complete and accurate order and shipping information, including the recipient name, address, apartment or unit number, postal code, country, telephone number, and other required information.
If you discover an error after placing an order, please contact us as soon as possible.
We may be able to update information before shipment. Once an order has been transferred to a carrier, changes may no longer be possible.
10. Tracking Information
Where available, tracking information will be provided after your order has shipped.
Tracking information may require approximately 24–72 hours after shipment to become active or display new updates.
Temporary periods without tracking updates may occur during international transportation and do not necessarily mean that a shipment has stopped moving.
11. Customs, Duties, and Taxes
International orders may be subject to customs inspections, import duties, taxes, brokerage charges, or other fees imposed by local authorities.
Such charges and requirements may vary depending on the destination country or region.
Customs procedures may also affect the final delivery time.
12. Payments
Payments may be processed through Shopify Payments and/or other authorized payment providers.
You agree to provide valid and authorized payment information when placing an order.
Payment providers, card issuers, banks, or other financial institutions may apply additional verification procedures or charges.
13. Returns and Refunds
Eligible products may be returned in accordance with our 30-day Return & Refund Policy.
Return eligibility, product condition requirements, non-returnable items, return shipping, refunds, and exchanges are governed by our Return & Refund Policy.
Please contact us before sending any item back so that we can provide the correct return instructions.
14. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, please contact us and provide your order number and clear photographs showing the issue.
We will review the information and provide an appropriate resolution where applicable.
15. Cancellations
If you need to cancel an order, please contact us as soon as possible.
If the order has not yet been processed or shipped, we will do our best to assist with cancellation.
Once an order has shipped, cancellation may no longer be possible and our return procedures may apply.
16. Intellectual Property
The website and its original content, layout, graphics, text, design elements, software, and other materials owned or licensed by Sililiy are protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, sell, republish, or commercially exploit our original website content without authorization, except as permitted by applicable law.
17. Third-Party Services
Our Services may rely on or contain links to third-party services, including Shopify, payment providers, shipping companies, analytics services, and other technology providers.
Third-party services are governed by their own terms and policies.
We are not responsible for third-party websites, systems, content, or services beyond the extent required by applicable law.
18. Reviews, Feedback, and Submissions
If you submit reviews, comments, suggestions, photographs, feedback, or other content, you represent that you have the right to provide that content and that it does not violate applicable laws or the rights of others.
You must not submit unlawful, misleading, abusive, infringing, fraudulent, or malicious content.
19. Prohibited Uses
You may not use our Services:
- For unlawful or fraudulent purposes
- To violate applicable laws or regulations
- To infringe intellectual property or privacy rights
- To transmit malware, viruses, or malicious code
- To interfere with website security or functionality
- To attempt unauthorized access to accounts, systems, or data
- To provide false or misleading information
- To abuse promotions, payment systems, or return procedures
20. Availability of the Services
We may modify, suspend, update, or discontinue parts of the Services where reasonably necessary for maintenance, security, business operations, legal compliance, or other legitimate reasons.
We do not guarantee that the website will always be available without interruption or error.
21. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Services are provided on an "as available" basis.
Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot legally be excluded under applicable consumer protection laws.
22. Limitation of Liability
To the maximum extent permitted by applicable law, Sililiy will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the Services where such limitations are legally permitted.
Nothing in these Terms excludes liability that cannot be excluded or limited under applicable law.
23. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses resulting from your unlawful use of the Services, violation of these Terms, or infringement of the rights of another person.
24. Privacy
Our collection and use of personal information is described in our Privacy Policy.
By using our Services, you acknowledge that personal information may be processed in accordance with our Privacy Policy and applicable law.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes in our Services, business practices, legal requirements, or other operational needs.
The updated version will be posted on our website and the "Last Updated" date may be revised.
Your continued use of the Services after an update constitutes acceptance of the updated Terms to the extent permitted by applicable law.
26. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
27. Entire Agreement
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping & Delivery Policy, and other policies referenced on our website, constitute the agreement governing your use of our Services.
28. Contact Us
If you have questions about these Terms, your order, our Services, or any other issue, please contact us:
Store: Sililiy
Website: www.sililiy.shop
Email: SililiyShop@hotmail.com
Once we receive your message, our customer support team will review your request and respond within 24 hours.