Connect With Us

1. Contact Our Customer Support Team

If you have any questions or concerns, please feel free to contact us anytime at:

SililiyShop@hotmail.com

Once we receive your message, our customer support team will review your request and respond within 24 hours.

2. Order & Tracking Questions

If you are contacting us about an existing order, please include your order number in your message.

We can assist with:

• Order status
• Tracking information
• Shipping updates
• Delayed packages
• Missing packages
• Delivered but not received orders

3. Shipping Address Changes

If you entered an incorrect recipient name, shipping address, apartment number, postal code, or other delivery information, please contact us as soon as possible.

If the order has not yet been shipped, we will do our best to update the information.

Once the package has already been handed over to the carrier, changes may no longer be possible.

4. Returns & Refunds

For return or refund questions, please include your order number and a brief explanation of your request.

If the item is damaged, defective, incorrect, or has another issue, please include clear photos where possible so we can review the situation.

Eligible return requests may be submitted within 30 days from delivery.

5. Product Questions

If you have questions about a product before placing an order, please feel free to contact us.

You may ask about:

• Product details
• Size or fit
• Color or variation
• Availability
• Product compatibility
• Other product-related questions

6. Payment & Checkout Assistance

If you experience an issue while placing an order or completing checkout, please contact us and describe the problem.

If possible, include a screenshot of the error message so our support team can better understand the issue.

7. Damaged or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect item, contact us with your order number and clear photos of the issue.

We will review the information and assist you with an appropriate resolution.

8. Information to Include

To help us assist you efficiently, please include the following information when relevant:

• Your full name
• Your email address
• Your order number
• A clear description of your question or issue
• Photos or screenshots where relevant
• Updated shipping information if you are requesting an address change

9. Our Response Time

We aim to review and respond to customer support inquiries within 24 hours after receiving your message.

Complex shipping, carrier, refund, payment, or delivery issues may require additional processing time after our initial response.