Return & Refund Policy

We want you to feel confident when shopping with us. This policy explains our 30-day return period, refund process, eligibility requirements, and how to contact our customer support team if you need assistance.

30-Day Return Policy

We offer a 30-day return policy, which means you may request a return within 30 days after receiving your order.

To be eligible for a return, your item must be unused, unworn, unwashed, undamaged, and in the same condition in which you received it. Where applicable, the item should also include its original packaging, tags, accessories, and other materials supplied with the product.

How to Request a Return

To request a return, please contact us at SililiyShop@hotmail.com.

Please include your order number, the item you wish to return, and the reason for your return. If there is a problem with the product, please also include clear photos showing the issue.

Our customer support team will review your request and respond within 24 hours.

Return Authorization

Please contact us before sending any item back. Once your return request has been reviewed and approved, we will provide you with the appropriate return instructions and return address.

Items returned without prior authorization may not be accepted or may experience delays in processing.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as possible.

Please provide your order number and clear photos of the issue. We will review the situation and provide an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, customization, safety, or other reasons.

• Used, worn, washed, or damaged products
• Personalized or customized items
• Items with hygiene seals removed, where applicable
• Gift cards
• Items specifically identified as final sale or non-returnable

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will normally be issued to the original payment method.

Please note that your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.

Return Shipping

Return shipping responsibilities may vary depending on the reason for the return. Please contact us before returning an item so that we can provide the correct instructions.

If the return is required because you received a damaged, defective, or incorrect item, we will review the circumstances and provide appropriate assistance.

Exchanges

If you would like to exchange an item for another size, color, variation, or product, please contact us.

Exchange availability depends on current inventory and the circumstances of the request.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will do our best to assist with the cancellation. Once an order has shipped, our standard return procedure may apply.

Contact Us

If you have any questions regarding a return, refund, exchange, cancellation, or your order, please contact our customer support team:

Email: SililiyShop@hotmail.com

Once we receive your message, our customer support team will review your request and respond within 24 hours.