Shipping Policy

Last Updated: August 21, 2026

Thank you for shopping with Sililiy. This Shipping Policy explains our order processing times, estimated delivery times, shipping fees, tracking information, and other important information regarding the delivery of orders placed through www.sililiy.shop.

If you have any questions about your shipment or delivery, please contact us at SililiyShop@hotmail.com. Our customer support team will respond within 24 hours.

1. Shipping Overview

Order Processing Time: 1–3 business days

Estimated Delivery Time: 13–19 days

Free Worldwide Shipping: Orders of $49 or more

Customer Support: SililiyShop@hotmail.com

2. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Order processing includes payment verification, order confirmation, product preparation, packaging, and transfer to the shipping carrier.

Business days generally exclude weekends and public holidays. During holidays, promotional periods, or periods of unusually high order volume, processing may require additional time.

3. Estimated Delivery Time

Our estimated delivery time is approximately 13–19 days after your order has been shipped.

Please note that delivery times are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on your destination, customs clearance, local postal services, carrier operations, weather conditions, holidays, transportation disruptions, and other circumstances outside our reasonable control.

4. Shipping Rates

We offer free worldwide shipping on orders of $49 or more.

For orders below $49, any applicable shipping charge will be clearly displayed during checkout before you complete your purchase.

You will have the opportunity to review the total order amount and applicable shipping charges before submitting payment.

5. International Shipping

Sililiy serves customers in supported countries and regions worldwide.

Shipping availability may depend on the destination, local regulations, carrier coverage, and other logistical considerations.

If we are unable to ship an order to the address provided, we will contact you using the contact information associated with your order.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify your:

• Full name
• Street address
• Apartment, suite, or unit number, if applicable
• City
• State, province, or region
• Postal or ZIP code
• Country or region
• Telephone number

If you notice an error in your shipping information after placing an order, please contact us as soon as possible at SililiyShop@hotmail.com.

We will do our best to assist you before the order is shipped. Once the parcel has been transferred to the carrier, we may not be able to modify the delivery address.

7. Order Tracking

Once your order has shipped, tracking information will be provided when available.

Please allow approximately 24–72 hours after shipment for tracking information to become active or display new updates.

During international transportation, tracking information may temporarily remain unchanged while the parcel moves between logistics facilities or countries.

A temporary lack of tracking updates does not necessarily mean that your parcel has stopped moving.

8. Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country or local authorities.

Any applicable customs requirements or charges are determined by the destination country's laws and procedures and may vary by location.

Customs clearance may also cause additional delivery time beyond the estimated delivery period.

9. Delivery Delays

While we work with logistics providers to deliver orders within the estimated timeframe, occasional delays may occur.

Possible causes of delays include:

• Customs clearance
• International transportation delays
• Weather conditions
• Public holidays
• High shipping volumes
• Local carrier delays
• Incorrect or incomplete shipping information
• Transportation or logistics disruptions

If your order has not arrived within the expected delivery period, please contact us and provide your order number so that we can assist you.

10. Tracking Shows Delivered but Package Is Missing

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

• Check around your delivery location
• Check with household members or neighbors
• Check your mailbox, reception desk, parcel locker, or other secure delivery areas
• Contact the local delivery carrier for additional delivery information

If you are still unable to locate your package, please contact us at SililiyShop@hotmail.com and provide your order number and tracking number.

We will assist you in reviewing the delivery situation and determining the appropriate next steps.

11. Package Not Received

If your order has not been received and the tracking information indicates an unusual delay, delivery exception, return, or other issue, please contact us.

We will assist you in reviewing the available tracking information and, where appropriate, help communicate with the relevant logistics provider.

If the shipment is confirmed as lost or cannot be successfully delivered after the matter has been reviewed, we will work with you on an appropriate resolution, which may include a replacement shipment or refund, depending on the circumstances.

12. Returned Packages

A package may be returned to the sender due to an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, customs issues, or other carrier-related circumstances.

If tracking shows that your package is being returned, please contact us so that we can review the situation and discuss the available options.

13. Damaged Packages or Products

If your order arrives damaged, please contact us and provide:

• Your order number
• A description of the issue
• Clear photographs of the damaged product
• Photographs of the shipping packaging where relevant

We will review the information and provide an appropriate resolution in accordance with our applicable policies.

14. Multiple Packages

In some cases, products from the same order may be shipped separately for logistical or inventory reasons.

If this occurs, you may receive more than one package and more than one tracking number.

Receiving one package does not necessarily mean that the remaining items in your order are missing.

15. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

If your order has not yet been processed or shipped, we will do our best to assist with your request.

Once an order has shipped, changes or cancellations may no longer be possible.

16. Returns and Refunds

Eligible returns are subject to our 30-day Return & Refund Policy.

Please contact us before returning any product so that our customer support team can provide the appropriate return instructions.

17. Contact Us

If you have any questions about shipping, tracking, delivery, a delayed package, or an order that has not been received, please contact us:

Store: Sililiy

Website: www.sililiy.shop

Email: SililiyShop@hotmail.com

Please include your order number and, if available, your tracking number so that we can assist you efficiently.

Once we receive your message, our customer support team will review your request and respond within 24 hours.