Shipping & Delivery

1. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

During this period, your order is reviewed, prepared, packed, and handed over to the appropriate shipping or logistics provider.

Business days generally exclude weekends and public holidays. During holidays, promotional periods, or periods of unusually high order volume, processing may take slightly longer.

2. Estimated Delivery Time

Once your order has been shipped, estimated delivery normally takes approximately 13–19 days.

Estimated delivery times are provided as a general guideline and are not guaranteed delivery dates.

Delivery times may be affected by factors including destination, customs clearance, local postal or courier operations, weather conditions, public holidays, transportation disruptions, and other circumstances outside our reasonable control.

3. Shipping Charges

4. Order Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow approximately 24–72 hours after shipment for tracking information to become active or display new updates.

International shipments may occasionally move between logistics facilities without an immediate tracking update. A temporary lack of tracking activity does not necessarily mean that your shipment has stopped moving.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify your recipient name, street address, apartment or unit number, city, state or province, postal code, country, and contact information before submitting your order.

If you notice an error in your shipping information, please contact us promptly at SililiyShop@hotmail.com .

We may be able to update the address before the order is shipped. Once a package has been transferred to the carrier, changes may no longer be possible.

6. Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, taxes, or other local charges depending on the destination country or region.

Customs requirements and charges are determined by local authorities and may vary depending on the destination.

Customs clearance procedures may also affect the final delivery time.

7. Delayed Shipments

Although we aim to provide a reliable delivery experience, delays can occasionally occur after an order has been handed over to the carrier.

If your shipment appears to be delayed or the tracking information has not updated for an extended period, please contact us and provide your order number.

Our customer support team will review the available information and assist you with the next steps.

8. Delivered but Not Received

If tracking information indicates that your package has been delivered but you cannot locate it, please first check your mailbox, front entrance, porch, reception area, other secure delivery locations, and with household members or neighbors who may have accepted the package.

If you still cannot locate the package, please contact us so we can review the situation and assist you with the available options.

9. Returned or Undeliverable Packages

Packages may occasionally be returned or marked as undeliverable due to circumstances such as an incorrect or incomplete shipping address, unsuccessful delivery attempts, recipient unavailability, customs issues, or local carrier restrictions.

If your shipment is returned or cannot be successfully delivered, please contact our customer support team.

Depending on the circumstances of the order, we may assist with an appropriate resolution, including a replacement shipment or refund where applicable.

10. Lost or Missing Packages

If you believe your package may be lost, please contact us with your order number and available tracking information.

We will review the shipment information and assist you in determining the appropriate next steps.

11. Contact Us

If you have any questions regarding your order, shipment, tracking status, delivery, or this policy, please contact us at:

This policy may be updated from time to time to reflect changes in our shipping practices, logistics providers, or applicable requirements.